Creating Queues

Last updated: March 24, 2026

Queues help you route scheduling requests to the right schedulers without assigning each request manually.

If you are setting this up for the first time, think of a queue as:

  • a group of coordinators

  • a set of assignment rules

  • one place to manage who gets new work

Create a queue

  1. Go to Settings > Scheduling > Queues.

  2. Click Create queue.

  3. Enter a clear queue name (for example, EMEA Recruiting or Sales Hiring).

  4. Add the scheduler who should receive work from this queue.

  5. Choose your communication channel (email or Slack).

  6. Choose an assignment strategy.

Choose an assignment strategy

Each queue uses one strategy:

1) Intelligent assignment

Best when you want balanced distribution over time.

  • Balances current active workload

  • Also accounts for recent assignment activity

  • Helpful when onboarding new scheduler so they are not flooded immediately

2) Least workload assignment

Best when you want the most direct workload balancing.

  • Assigns to the scheduler with the lowest workload relative to capacity

3) Leave unassigned

Best when your team prefers to triage manually.

  • Requests are created with no owner

  • Queue members can claim or assign requests from the queue view

Add optional assignment settings

These settings are in addition to the strategy:

  • Keep with previous scheduler (optional)
    If a previous scheduler exists and is still an active member of the queue, the request stays with them.

  • Respect working hours (optional)
    Prioritizes scheduler currently in working hours. If no one is currently in working hours, assignment falls back to all active queue schedulers.

How assignment works

When no calendar owner is provided:

  1. If the strategy is Leave unassigned, the request is created without an owner.

  2. If the strategy is Intelligent assignment or Least workload assignment, candidate.fyi:

  3. Applies Keep with previous scheduler (if enabled and applicable)

  4. Applies Respect working hours (if enabled)

  5. Applies the selected strategy to the eligible schedulers

Workload is measured by active interview scheduling requests on that queue (excluding canceled and archived requests). Capacity is a routing target, not a hard assignment limit.