Why Can’t I See Any Interviewer Availability?

Last updated: November 17, 2025

Why Can’t I See Any Interviewer Availability?

If you're not seeing any availability in candidate.fyi — either as a scheduler or during candidate self-scheduling — this guide will walk you through how availability works, common reasons it might not appear, and what settings to check.

How Does Interviewer Availability Work?

Availability is determined by a the combination of:

  • Interviewer availability and settings: based on their calendar, working hours, working days and event settings

  • Round settings: requirements like specific interviewers, interview order, or buffer times

  • Scheduling method:

    • Self-scheduling: The candidate chooses from suggested times

    • Availability entry: The scheduler chooses times from the recommended slots view that align with the candidate's submitted availability

Each layer can introduce constraints that prevent availability from showing.

Where Are You Seeing the Issue?

Choose the scenario that matches what you're seeing:

  1. The candidate doesn't see any availability when self-scheduling

  2. I (scheduler) don't see any availability when selecting “Suggested Slots” during scheduling

Once you’ve identified which one you’re in, use the checklist below.

Settings to Check

Setting

Applies to Self-Scheduling (1)

Applies to Manual Scheduling (2)

What to Consider

Candidate Availability

❌

✅

Ensure the candidate submitted availability, and that it overlaps with your interview window

(setting location: individual scheduling request)

All Day or Multi-Day Calendar Events

✅

✅

If there are all day events on an interviewer's calendar, and they are not marked as "free", they will restrict the full day's availability for that interviewer

(setting location: can be viewed in the scheduling page)

Interviewer

Limits

❌

✅

Interviewers who’ve hit their daily/weekly max won’t be included

(setting location: scheduling > interviewers )

Working Hours / Working Days

✅

✅

Interviewers' working hours and working days must overlap with candidate’s availability

(setting location: scheduling > interviewers)

Timezones

✅

✅

There must be enough overlap across the candidate and interviewer(s) timezones

(setting location: a red clock will appear when scheduling if the interviewer and candidate are in different time zones)

Tags (Any vs All)

✅

✅

Ensure that there are enough interviewer options associated with the tags you may be using

If using tags, "All" is stricter — switch to "Any" to broaden your pool

(setting location: round settings or scheduling page)

Round Requires Specific Interviewers

✅

✅

Multiple required interviewers per interview session reduces available options

(setting location: round settings)

"Restrict to Calendar Events" Setting

✅

✅

Interviewers must have matching "restricted events" on their calendar (e.g. interviewing block)

(setting location: round settings)

Whitelisting

✅

✅

If your organization has company wide blocks, such as "focus time", consider whitelisting those events if they can be scheduled over. If they are not whitelisted, they will block availability during those times.

(setting location: settings > scheduling)

Buffer Time Requirements

✅

✅

If buffer time requirements are set for too long of a timeframe, it will limit availability

(setting location: round settings )

Blacklisted Calendar Events

✅

✅

Company wide blacklisted events may limit availability since we do not schedule over them. Note: Blacklisted event names override the calendar event's 'free/busy' status and will always be treated as busy.

(setting location: settings > scheduling)

Troubleshooting Tips

  • Try switching to Suggested Slots: If you're troubleshooting a self-scheduling issue, use the Suggested Slots panel yourself to see if availability appears — this can help you isolate the issue.

  • Test with a known available interviewer: Try scheduling with a single known available interviewer to see if it’s an interviewer pool issue.

  • Use Tags carefully: Too many tag constraints = fewer available interviewers.

Still Stuck?

If you’ve checked all the above and still can’t find availability, feel free to reach out to our support team. Include:

  • A link to the candidate profile

  • Which scheduling method you’re using

  • Any interviewers or tags involved

We’re happy to help!