Queues: Overview
Last updated: August 11, 2026
Queues help your team route scheduling requests to the right coordinators. A queue is a named group of schedulers with assignment rules that decide who owns each new request.
Use this guide for day-to-day work with queues. For step-by-step setup, see the related articles on creating queues and Slack channels.
Where to find queues
View and work on queue requests
In the left sidebar, open Scheduling.
Under the Queues section, click a queue name to open that queue's interview requests page.
The page title shows [Queue name] Interview Requests.
Manage queue settings (admins)
Go to Settings > Scheduling.
Open the Schedule settings page and select the Queues tab.
From here you can search existing queues, open a queue to view details, edit it, or click New to create one.
Queue settings are only available to admins. Coordinators can still view and work on requests in their assigned queues.
Work on requests in a queue
Each queue has its own interview requests page with the same tools you use elsewhere in Scheduling:
Search to find a candidate or request.
Status filters such as In Progress, Recent, and others.
Requires Action to show only requests that need attention.
Advanced Filters in the sidebar for job, template, owner, priority, and more.
Click a row to open the full scheduling request. When you go back, you return to the same queue page.
Filter by queue on other Scheduling pages
You do not have to open a queue page to filter by queue. On My Requests, All Active, and Unassigned, open Advanced Filters and choose a queue from the Queue dropdown.
The Unassigned page is especially useful for queues that use the Leave unassigned assignment strategy. Those requests arrive with no owner, and queue members can claim or assign them from the unassigned list.
How requests get routed to a queue
A scheduling request is linked to a queue when it is created through:
An interview plan stage set to assign to a queue.
A job interview setup stage configured with a queue.
A scheduling automation that sends work to a queue.
Manual selection when creating a request (for example, choosing a queue in request settings).
Once a queue's assignment strategy runs, the request is assigned to a scheduler in that queue (unless the strategy is Leave unassigned).
Change the queue on a request
On a scheduling request, open the side panel and go to Request Settings > General. Use the Queue field to assign the request to a queue of schedulers.
Keep in mind:
Once a queue is assigned, it cannot be changed on that request.
If interviews are already scheduled on the request, the queue also cannot be changed.
You cannot change the queue on archived or canceled requests.
Schedulers and queues
Each queue must include at least one scheduler. To see which queues a person belongs to, go to Scheduling > Schedulers and open a scheduler's details. The Queues section lists their queues.
If a scheduler is marked Inactive, they will not receive new auto-assigned requests from queues. They may still show an Inactive badge when listed on a queue. Marking them active again allows auto-assignment to resume.
When editing a queue, schedulers with a set Target Scheduling Capacity (Interviews) are used by intelligent and least-workload assignment strategies to balance work.
Edit or delete a queue
On the Queues tab in Schedule settings:
Click a queue row to view its details, then click Edit to change the name, schedulers, assignment strategy, or optional settings.
Use the row menu (three dots) to choose Edit or Delete.
When you delete a queue, Candidate.fyi checks that the queue is not still used in any active job automations or interview plans. If it is still in use, deletion is blocked until you remove it from those places first.
For Slack queues, the communication channel (Email or Slack) is chosen when the queue is created and cannot be switched later. Slack channel names use the prefix #candidatefyi-.